Refund Policy
This policy covers Premium subscriptions for the Snaptrition: AI Calorie Scan app sold by TRIPSOFT GLOBAL LTD.
1. Purchases on this website
Website orders are processed by Paddle.com, our Merchant of Record. You can request a full refund within 14 days of your first payment for a new subscription, for any reason.
To request one, reply to your Paddle receipt email, use https://paddle.net, or email us with your order number. Refunds go back to the original payment method, usually within 5 to 10 business days.
Renewal payments can be refunded within 14 days of the renewal if you did not use Premium during that period. After that, cancelling stops future renewals and you keep access until the end of the paid period.
2. Purchases in the App (App Store)
App Store purchases are processed by Apple, and only Apple can issue those refunds. Request one at https://reportaproblem.apple.com.
3. Cancelling
Website subscriptions: cancel from the link in your Paddle receipt email or at https://paddle.net. App Store subscriptions: cancel at https://apps.apple.com/account/subscriptions.
4. Contact
TRIPSOFT GLOBAL LTD. Questions? Email bangnv@vtn-global.com.